By confirming or booking a move with Movers NL, the Customer acknowledges and agrees to the following Terms and Conditions.

Standard delivery and moving service is curbside unless otherwise agreed.

If the Customer requests the Carrier to park, drive, or operate moving equipment in non-designated areas, including but not limited to:

• Lawns or unpaved surfaces
• Narrow, steep, or restricted driveways
• Areas deemed unsafe or unsuitable for large trucks or moving equipment

The Carrier will comply only at the Customer's request and entirely at the Customer's risk.

Movers NL assumes no responsibility for:

• Damage to lawns, landscaping, gardens, or vegetation
• Damage to driveways, walkways, curbs, sidewalks, or paved surfaces
• Damage to underground systems including irrigation lines, septic systems, utility lines, drainage systems, or similar infrastructure
• Damage to moving equipment resulting from unsafe access conditions

Any such request will be documented on the work order.

2. MAINTENANCE AND OPERATIONAL DELAYS

Maintenance requirements or unforeseen operational issues, including but not limited to:

• Vehicle breakdowns
• Mechanical failures
• Equipment malfunctions
• Road closures
• Weather-related disruptions
• Other circumstances beyond the Carrier's control

may result in delays, schedule changes, or temporary suspension of service.

In such cases, Movers NL reserves the right to adjust schedules and reschedule services as necessary. Movers NL shall not be liable for losses arising from such delays.

Movers NL reserves the right to refuse the movement of any item when, in the Carrier's opinion, moving the item presents a safety risk due to:

• Excessive weight
• Poor structural condition of the item
• Inadequate packaging
• Narrow hallways, stairways, elevators, or doorways
• Unsafe property conditions
• Any circumstance that may result in injury or damage

If the Customer insists that the item be moved despite the Carrier's concerns, Movers NL may proceed solely at the Customer's risk.

In such cases:

• Movers NL shall not be liable for damage to the item.
• Movers NL shall not be liable for damage to surrounding property.
• Movers NL shall not be liable for injuries or losses resulting from the requested move.
• The Customer's request will be documented on the work order.

Any claim for loss or damage must be reported in writing before Movers NL personnel leave the job site.

Claims submitted after completion of service or after the movers have departed won’t not be accepted or honored.

Customers are encouraged to inspect all items and property before signing completion documents.

Unless additional valuation coverage has been purchased and documented in writing, Movers NL's liability for loss or damage is limited to:

$0.60 per pound per item (Limited Liability Coverage).

This limited liability coverage is the default protection provided when no additional valuation option is selected during booking.

Movers NL shall not be liable for indirect, consequential, incidental, or special damages.

Customers may purchase Full Value Protection prior to the move by declaring the total value of their shipment in writing and paying the additional coverage fee. Please note that the time taken for the loading and unloading process may take approximately 25% additional time due to the required documentation procedures.

This option must be requested before pickup.

Under full valuation protection, MoversNL may repair the item, replace it with a similar item, or compensate based on the declared value, whichever is more practical. 

6. ELECTRONIC ITEMS

All electronic items must be properly prepared and packed before transport.

Customer responsibilities include:

• Packing electronics in suitable boxes
• Disconnecting all cables and accessories
• Securing loose components
• Ensuring safe transport readiness

Televisions must be transported in:

• Original manufacturer packaging; or
• Equivalent professional protective packaging

Movers NL is not responsible for:

• Internal damage to electronic devices
• Data loss
• Software issues
• Mechanical or electrical failures discovered after transport

Movers NL is not liable for any electronic item that is not packed in its original box or equivalent protective packaging.

Payment is due immediately upon completion of services unless otherwise agreed in writing at the time of booking.

Accepted payment methods include:

• Credit Card
• Debit Card
• Cash
• Cheque
• E-Transfer

Please note that there will be a 3% Service Fee on credit card payments

Any unpaid balances may be subject to collection procedures and applicable recovery costs

8. PROHIBITED ITEMS

The following items are strictly prohibited from transportation:

• Liquids of any kind
• Gasoline, diesel fuel, oil, or other fuels
• Hazardous materials
• Flammable substances
• Explosives
• Propane tanks
• Pressurized cylinders
• Dangerous goods regulated under applicable transportation laws

In addition:

• Snow blowers, lawn mowers, generators, and similar equipment must be completely emptied of fuel, oil, and all fluids before transport.
• Movers NL reserves the right to refuse transportation of any item deemed hazardous or unsafe.

The Customer is solely responsible for any damages, fines, cleanup costs, or liabilities arising from prohibited items packed or loaded without disclosure.

Additional charges may apply for moving and packing materials supplied by Movers NL, including but not limited to:

• Moving blankets
• Floor runners
• Straps
• Shrink wrap
• Tape
• Boxes
• Packing paper
• Other packing supplies

Customers may be charged for materials used during the move or retained after completion of services.

10. PHOTOGRAPHIC DOCUMENTATION

Movers NL may photograph items before, during, and after transport.

Photographs may be used for:

• Documenting pre-existing damage
• Verifying item condition
• Quality control purposes
• Claims investigation
• Preventing disputes regarding condition or handling

By booking services, the Customer consents to such documentation.

11. SECURITY DEPOSIT 

Deposits are non-refundable. If your plans change, your move can be rescheduled subject to availability, but deposits cannot be refunded. Once a booking is confirmed, we reserve the truck, crew, and time slot specifically for your move, and administrative and payment processing fees are incurred.

Booking, scheduling, paying a deposit for, or otherwise confirming a move with Movers NL constitutes full acceptance of these Terms and Conditions.

Customers are responsible for reviewing these terms prior to service.

For questions regarding these Terms and Conditions, please contact:

Movers NL
Email: info@moversnl.com

By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.